Get in touch
A person replies, usually the same day
No booking agent, no automated estimate. Send dates and group size and you get availability and a written figure back.
- Hours, typical reply
- 24
- AM, office opens
- 8
- PM, office closes
- 6
How to reach us
- Fastest
- General email
- sales@komodoluxury.com
- Hours
- 08:00 – 18:00 WITA
- Days
- Mon – Sat
- Reply
- Within 24 hrs
Sunday cover is limited. A message sent then is read on Monday morning rather than left until you chase it.
Who answers
Direct, not through a booking desk
Your questions reach the operator rather than a scripted agent. That is what makes it possible to answer whether four days is worth the extra night for your particular group.
A video call before you commit is normal and costs nothing. Plenty of guests want to see who they are dealing with before sending a deposit halfway around the world.
- Video call available before booking
- In-person meetings in Labuan Bajo if you arrive early
- Written records of everything agreed
Which channel
What each one is good for
They all reach the same person. These are the ones that suit which kind of question.
-
WhatsApp
Fastest. Best for availability, dates and quick questions.
-
Email
Best for detail — itineraries, quotes and anything you want on record.
-
Video call
Arranged on request, before you commit to anything.
-
In person
In Labuan Bajo, if you are arriving a day or two early.
-
Out of hours
Read the next working morning rather than left unanswered.
-
In writing
Every agreement confirmed by message or email, never verbally only.
The enquiry
Five steps, and what to send first
There is no application form. The first message can be three lines.
- 1
Send the basics
Dates or a window, group size, roughly how long you have.
- 2
We ask the rest
Diving experience, mobility, diet, medication, anything being celebrated.
- 3
Itinerary proposed
Drafted around your answers, and revised until it fits.
- 4
Written quote
All-inclusive rate with park fees and add-ons itemised separately.
- 5
Pre-charter plan
Flights, hotel night, packing, boarding point and final logistics.
What makes a first message useful
Dates, group size and what the trip is for. Those three lines are enough for a real answer; anything less and the reply is a question rather than a quote.
What to expect back
Three kinds of reply
Depending on what you send, the first response will be one of these.
- Same day
Availability check
Whether your dates are free and which vessels are open. The fastest thing to ask for.
Send dates and group size
- 1–2 days
Draft itinerary
A day-by-day plan built around your priorities, for you to pull apart.
Send priorities too
- 2–3 days
Written quote
Charter, park fees and add-ons itemised, against real vessel availability.
Once the route is agreed
Peak season slows this down at the availability stage, not at the reply stage. We answer either way, even if the answer is that your dates are gone.
Before you write
Two questions worth deciding first
Neither is required, but having a view on them turns one exchange into a quote.
Decides the format
How long you have
- A single day, or three nights and up
- Whether the return flight is the same evening
- Whether you can add a night in Labuan Bajo first
Decides the price
Cabin or whole boat
- Sharing with other guests, or nobody else aboard
- Fixed departure dates, or your own
- Priced per person, or one figure for the vessel
If you are unsure on either, say so — that is a normal first message and the answer usually takes one reply.
Six honest answers
Before you write
Read first
Answers you might not need to ask for
Get a firm quote
Three lines is enough to start
Dates, group size, and what the trip is for. Availability and a written figure come back — usually the same day.
By sending you agree we may reply by email or WhatsApp about your charter.
- A person, not an autoresponder
- Video call before you commit
- Everything confirmed in writing